111 Service Adviser

Excellent temporary to permanent opportunity at a leading organisation.

Your new company

You will be working for an outsourcing provider supporting the government on a new campaign.

Your new role

You'll handle selected non-urgent calls from patients, members of the public and healthcare professionals, such as GPs, nurses and pharmacists. You'll use specialist computer software to capture caller information, signpost people to the most appropriate service and undertake technical and administrative duties.

As well as dealing with incoming calls, you'll need to call back selected patients to follow up on their symptoms, escalating these if their health is worsening. You'll use good listening and communication skills to talk to people from all backgrounds, treating callers with empathy, respect and consideration. From time to time you may have to communicate with a difficult caller in a calm and professional manner.

Full training will be provided for the first 3 weeks.

The working hours for training will be 09:30AM to 17:30PM.

What you'll need to succeed

In order to succeed in this role you will need previous experience in a call centre environment. You will be comfortable dealing with complex queries and managing them appropriately.

This is shift work, so you will need to be flexible in terms of working hours. Plenty of notice will be given on shifts so you will have plenty of time to plan ahead.

What you'll get in return

In return you will be given the opportunity to secure a permanent role at this organisation. You will also receive a competitive hourly rate and a DBS certificate.

What you need to do now
If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now.
If this job isn't quite right for you but you are looking for a new position, please contact us for a confidential discussion on your career.

Hays Specialist Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found at (url removed)