Administrator - Payroll - L'head

JLT Overview:

JLT is an international Group of Risk Specialists and Employee Benefits Consultants and one of the largest companies of its type in the world. Employing over 5500 people in 36 countries we provide our employees with a distinctive opportunity to be part of a business which is large enough to be a significant force in the marketplace but small enough to focus on the individual.

Team Overview:

JLT Employee Benefits Solutions is an independent employee benefits consultancy providing advisory and administration services for UK and multinational companies.

Job Summary:

Would suit a graduate.

Payroll experience not necessary - good organisation and working to tight deadlines is key.

The Administrator, under the management of a Team Supervisor, will be responsible for administering a portfolio of Auto Enrolment Qualifying Schemes, with the specific requirement to the production and deployment of the payroll/provider reports and the Client Auto Enrolment communications. Additionally, they will support the Sales, Client Relationship Managers, Implementation and Customer Contact Centre in delivery a high standard of customer service.

Main Responsibilities & Accountabilities:

* Administer a portfolio of Auto Enrolment Clients via the BenPal System with specific attention to the production of the Payroll and Provider Reports.
* Manage own workload to ensure service delivery is in accordance with the Pension Regulator - Workplace Pensions Reform guidance, Service Level Agreements, EBS standards and policies and procedures.
* Assist the Data Analysts in managing data (inbound and outbound) and to complete verification requirements in order to for BenPal to produce the Payroll, Provider and AE member communications.
* Work with the BenPal Communications and Document Production team to create the AE member communication templates.
* Work with the Data Analyst to produce the Streamserve file and forward to the Document Production Team for deployment of the member communication.
* Work with the Team Supervisor and colleagues to perform quality controls checks on Payroll and Provider reports and AE member communications.
* Work with the Implementation Team to understand client handover requirements.
* Assist the Sales, Client Relationship Managers, Specialists and Finance Department to deliver a high standard of customer service for client retention.
* Assist the Team Supervisor with the review and resolution of client issues/complaints.
* Build relationship with Clients to support them in understanding and processing their payroll.
* Assist the Client in understanding BenPal system and the work with them to resolve queries and concerns, with specific attention to those relating to Payroll and Provider reports.
* Work with the Client Contact Centre to address member queries or concerns.
* Manage expectations of all interested parties, keeping Clients, Team Supervisor, CRMs and Specialists informed of progress as appropriate
* Assist clients with queries and liaise with providers on their behalf, keeping the clients informed of progress.
* Assist with the production of Management Information/Governance data.
* Participate in team meetings and undertake projects on behalf of Management where necessary.

Experience, Capabilities & Education Requirements

Essential

* General administration experience
* Strong attention to detail and accuracy
* Excellent written and verbal communication skills and the ability and desire to develop close relationships with clients and providers.
* Good organisational and time management skills
* Able to work within a team and make a positive contribution
* Able to work well independently, take responsibility for own work and follow through to completion
* Competent in use of Microsoft Office, including Word, Excel and Outlook at Foundation level or above
* Problem solving and decision making

Desirable

* Industry administration experience (Auto Enrolment)
* Data processing and payroll production
* Recognised Industry qualification
* Employee Benefits or product specific knowledge
* Able to work under pressure
* Financial Conduct Authority awareness
* Use of Avelo/1st Adviser Office, SharePoint, BizFlow
* Use of online/offline/Flex/Employee Benefits systems.

Additional Details:

As you would expect from a company such as Jardine Lloyd Thompson, we offer an attractive reward packages. We are aware of how integral our employees are to our progress, so we ensure that everyone shares in that success. Your remuneration package will be determined by your individual contract of employment.

Whilst this varies from company to company within Jardine Lloyd Thompson in the UK, typical benefits can include:

* Employee share schemes
* Flexible Benefit Scheme (called Choices)
* Pension Plan
* Private healthcare scheme
* Assistance with studying for Professional Qualifications
* Sports and Leisure Clubs

JLT aim to be an equal opportunities employer and we would like to encourage applications from all the community, irrespective of race, religion, gender, disability, age or sexual orientation.

How to Apply:

Please attach a CV and follow the online application process