Customer Service Representative | Graduate opportunity

ARE YOU A GRADUATE LOOKING TO START A REWARDING CAREER IN CUSTOMER SERVICE THAT CAN GROW INTO OTHER AREAS?

Ellis Mason have partnered exclusively with a highly credible business based in Bishops Stortford to help them find a CUSTOMER SERVICE REPRESENTATIVE. 

This is a customer service focused role and so you must be confident at talking with customers both over the phone and via e-mail. You must also be competent in using IT systems. 

For the role of CUSTOMER SERVICE REPRESENTATIVE, the company are happy to consider Uni/school leavers or people with little work experience. 

The training is extensive and provided by highly experienced business professionals. 

THE SALARY & BENEFITS

Salary £19,000 - £22,000 per annum

Bonus scheme for any business generated from customers placing orders

Job and salary progression available

Monday to Friday office hours of 9.30am - 5.30pm on a permanent, full time basis

Modern, polished offices

21 days holiday plus 8 bank holidays

Government pension scheme and free on-site parking

THE JOB

The main duties included within the role of the CUSTOMER SERVICE REPRESENTATIVE, are: 

Taking incoming calls and e-mails from customers

Building relationships with customers and setting up their new accounts online

Using the internal ticketing system to log customer queries

Preparing and sending quotations to new customers

Working closely with internal teams to ensure the timely set up of new customer accounts

Informing customers as to whether their credit application has been successful or not

Generating relevant reports

Completing relevant documentation and sending where necessary

Providing system training to relevant customers via the phone

Referring any queries to the relevant internal teams and monitoring progress for solution

General account support to customers