First Line Support Consultant

Title: First line Support Consultant (6 month contract innitially, with potential to go Permanent)

Location: Bristol

Salary: Negotiable

Summary:

To provide 1st line support to UK employees, clients and third parties by answering & resolving customer calls, setting up new PCs, password resets, logging all calls, raising P1's. Filter calls and know when to escalate.

Responsibilities:

* Provide a first rate customer service through the Support Desk
* Record and track all problems/requests reported to the Support desk
* Resolve issues/requests where possible - e.g. password resets, simple problem determination
* Escalate any problems/requests on to senior technicians to assist.
* Chase in timely fashion and keep all parties informed of progress
* Assign internal issues to appropriate person, track progress, pursuing and escalating as necessary, and keeping all parties informed
* Maintain and create support desk documentation.
* Set up equipment, and move it around as required
* Provide various knowledge and expertise in products and software solutions, calculations. (Full training provided)
* Provide 1st line support, expanding into higher level support as expertise grows, around VBA, SharePoint, SQL, DBA and EDM overall support.
* Become familiar with and support new technologies and software as and when they are

* introduced to the company.
* Share knowledge and best practices.
* Work on a rota basis
* Record all reported urgent problems.

Technical:

* Strong attention to detail and accuracy
* Communications skills that are adaptable to meet project stakeholder requirements.
* Excellent organisational and time management skills
* Ability to work under own initiative
* Intermediate / Advanced level in use of Word, Excel, PowerPoint and Outlook
* Knowledge in VBA, SQL and SharePoint