Student Recruitment Team Leader

Student Recruitment Team Leader

My client, a global professional services firm, is looking for a Student Recruitment Team Leader to join their team in Birmingham on a permanent basis.

Reporting to: Student Hire Manager

Location: Birmingham, occasional travel required to London and other offices

Purpose

To support the Student Hire Manager in coordinating the delivery of recruitment, including the allocation of work, innovation through enhancements to ways of working, as well as coaching and counselling members of the team. The main focus of this role will be to oversee candidate pipeline management within the screening and interview scheduling team. In addition, ensuring optimal service delivery for all team activity to ensure a seamless transition of the candidate journey.

Experience & Qualifications

* Strong leadership capability and proven experience as a HR / Recruitment professional, ideally in a HR Shared Services environment.
* Strong volume recruitment knowledge, specifically managing candidates within a pipeline working to KPIs and SLAs and ideally within, but not limited to Student Recruitment.
* Strong administration capability, able to work with intricate processes and the ability to act as a role model in organisational skills.
* Working with data and producing management information.
* Outstanding stakeholder engagement capability and a service oriented mind-set.
* Working with and relationship management of external providers.
* Strong people management skills, with an interest in developing people.
* Able to demonstrate successful track record of process improvements and best use of technology.
* Degree level, or equivalent, qualification level.

Accountabilities

* Lead all operational activity and allocation of resources across the Student Hire Pre offer and AC team to meet team deliverables and individual career goals. Organise the workflow across the team on a daily basis, ensuring full contingency plans are in place and key priorities are achieved. Plan for periods of increased activity through medium and short-term resource planning ensuring optimum productivity of the team.
* Provide leadership to the team, supporting coordinators and coaches to increase their knowledge, skill, competence and improve performance, specifically to pipeline management. Build motivation within the team, acting as a role model.
* Respond to service issues in a timely and constructive way, providing advice and guidance for speedy investigation and resolution. Escalate to the Student Hire team manager when necessary.
* Early identification of any challenges which may impact achieving graduate and undergraduate targets and support in providing resolutions.
* Report on weekly screening and interview scheduling activities to identify if enough candidates are progressing and what amendments could be made to the process to progress candidates more effectively.
* Meet with Student Hire Manager weekly to provide a review of pipeline, suggested changes to process and variations on ways of working to achieve pipeline completion.
* Support the Student Hire Manager and Pre offer and AC Team Coaches in introducing new ways of working and monitor the implementation of changes.
* Demonstrate proficiency and subject matter expertise in all systems used and transactions undertaken by the Student and Recruitment Services team, ensuring that the team KPI is met and exceeded.
* Counsel Pre offer and AC Team Coaches.
* Deputise for Student Hire Manager and cover Pre offer and AC Team Coaches.
* Undertake student hire coordination and administration duties when resource requires this. This involves pre-selection, selection and on-boarding activities.
* Contribute to HRSSC, CBS and wider HR projects and initiatives.
* Commit to own personal development and ensure capability and skills are always up to date.

Typical Activities

* Meet weekly with the team for pipeline reviews, management and escalation.
* Meet weekly with the team to allocate and manage weekly targets and SLA's.
* Meet weekly with Student Recruitment for pipeline review and escalation (following the escalation process by engaging individual resource coordinators/managers).
* Meet weekly with the Student Hire Manager / Pre offer and AC Coaches for high level business escalation.
* Meet weekly with external provider(s) to manage their service delivery.
* Management of Taleo reporting.
* Production of reports regarding team performance and identification of areas of focus.
* Support the Student Hire Manager generating ideas for process improvements and ensuring new ways of working are embedded in the team.
* As directed by the Student Hire Manager, investigate service issues/failures in KPI or performance to identify improvements to service/performance.
* Counsel and coach team members aimed at improving levels of performance around candidate progression and development.
* Monitor the workload of team members to ensure fair distribution.
* Participation in ad hoc project work.
* Present ideas and initiatives at team meetings.
* Continuously develop knowledge and expertise of recruitment and on boarding processes.
* Facilitate good communication in the team.

Huntress does not discriminate on the grounds of 'protected characteristics' as defined under the Equality Act and other relevant UK legislation.

Huntress acts as a Recruitment Agency in relation to all Permanent roles and as a Recruitment Business in relation to all Temporary roles.

PLEASE NOTE: We can only consider applications from candidates who have the right to work in the UK