Technical Pensions Manager

JLT is one of the world's leading providers of insurance, reinsurance and employee benefits related advice, brokerage and associated services. Our deep expertise and entrepreneurial culture give us the insights, creative freedom and tenacity to go beyond the routine and deliver better results for our clients. Because at JLT, clients come first.

Job Summary

To work closely with the colleagues to identify gaps in technical knowledge, identify remedial action and implement plans to address. To have a clear strategy for continuous improvement, evidenced by excellence in qualitative KPIs. To work with Operations Solutions to drive best practice, and to ensure a consistent approach in each functional location.

Main responsibilities and Accountabilities

* Ensure that their function complies with all aspects of pension legislation in accordance with guidance issued by Operations Solutions.
* Ensure that improvements are sought from all team members in how to drive best practice. Will also be responsible for keeping a log of all suggestions raised.
* Subsequently responsible for onward discussions with Operations Solutions with regards to implementing the worthy suggestions.
* Impact analysis of any process changes for the relevant function to ensure that impact is kept to a minimum.
* Responsible for enhancing the efficiencies of operational teams within the function.
* Control all scheme or portfolio specific guidance and templates which are implemented with the function. Ensuring they are only put in place where absolutely necessary and they are controlled in the manner as set out by Operations Solutions.
* Arrange for regular Technical office audits to determine if processes are being followed in the correct manner.
* Analyse results of technical audits and implement plan to improve areas which have failed on the audit. Should also ensure that all locations learn from every audit regardless of where that audit took place.
* Liaise with Operations Solutions and Quality and Controls to ensure that any learning from office audits are taken forward in terms of improving processes and tightening controls.
* Be aware of all admin wide projects which will affect the function and ensure that the functions requirements are taken into account during such projects.
* Implement a framework in conjunction with the Quality and Controls team to audit cases which have been completed during the month.
* Work with peers to analyse check the checker for themes across the function.
* Communicate themes to the relevant team managers to ensure that results taken into account for performance reviews as well as training required.
* Share common areas with Training Academy to develop training to cover common areas of mistakes.
* Analyse results of the check the checker audits in comparison with the complaints database
* To identify any trends which need to be rectified through process improvement or training.
* Manage the responsibilities of the technical training champions. Ensuring that relevant modules are being chosen to be trained across the function and that these are delivered to all staff and on time.
* Work with peers to liaise with Operations Solutions and Training Academy to deliver twice yearly Technical assessments for all operational staff.
* Analyse the results of the technical assessments ensuring that all team managers are appropriately managing their staff based on the results. Will also need to develop training and support in areas of weakness identified in those results.

Essential:

* Excellent technical knowledge in functional area
* Strong analytical skills
* Excellent time management skills
* Excellent Excel, Word and Outlook skills
* Excellent verbal and written communication skills

Desirable:

* Professional qualification in functional area
* Degree level qualification (or equivalent)

Technical:

* Proven expertise in relevant field
* Commercial Credibility
* Communication
* Leadership and Influence
* Driving Change and Improvement