Wireless Systems Engineer EMEA

Industry: Wireless Testing Solutions
Location: Watford, UK
Type: Office Based (some travel within EMEA)
An opportunity to join a growing Technical Support team based in the UK and covering EMEA, for a leader in Wireless testing solutions.
The Company:
Our Client is a leading provider of wireless test and measurement solutions that enable operators to validate network features, optimise cellular performance and improve customer experience. They deliver solutions for drive test, radio network optimisation, benchmarking and end-to-end testing for 2G/3G/LTE/IoT/5G networks.
The Role:
Reporting to the Manager of the Technical Division, our Client seeks a Technical Support Engineer based in the EMEA HQ to be responsible for first and second line support to their customer base for all tools within the product portfolio. Duties and responsibilities will also include onsite Pre and Post-Sales support across the EMEA region, so the ability to be flexible and travel at short notice will be required.
Duties and Responsibilities:
* Assist existing customers and channel partners to understand the product features and functions
* Demonstrate the functionality of the products to potential customers
* Leverage wireless technology knowledge (2G/3G/LTE/IoT/5G), to support end customers
* Provide training to customers, partners, support engineers and sales account managers
* Provide quick and accurate responses to technical support enquiries (such as product installations, system analysis and integrations) to meet and exceed the company’s SLA standards
* Perform 2nd tier trouble shooting to resolve product and application problems
* Manage and interpret customer requirements by liaising with clients to understand, anticipate and meet their technical needs; offer 1st and 2nd line post-sales support services; support marketing activities by attending trade shows, conferences and other marketing events
* Prepare and deliver technical presentations and demonstrate how a particular product meets client needs
Candidate Profile:
The ideal, technical skills and experience comprise:
* Solid experience of using 3G/4G Optimisation Tools including a comprehensive understanding of drive test and the analysis process
* Experience of drive test tools (TEMS, Accuver, Anite Nemo, Romes etc) and post processing tools (Actix)
* A deep understanding of 3GPP, the Radio Air Interface, IP Protocols and Layer 3 messaging
* Proven ability to trouble-shoot 3G/4G network problems based on a combination of:
* Drive test and other measurements from the air-interface
* Network parameters
* 3GPP specifications
* Protocol data
* Vendor-specific network parameters
* Having sound, quality-communication skills – both written and verbal and fluent in English
* Skilled at MS Word & PowerPoint
* Educated to degree level
Personal Attributes:
* A clear thinker, diligent, motivated, a team player who is eager to learn and progress and who is technically very savvy and well organised
* Is comfortable with the Technical/Sales/Customer-facing split that the role requires
* When ‘Client-facing’ – has superior communication skills (both written and oral)
* Flexible and able to travel in Europe – often at short notice, for short periods
* Has a positive, resilient and determined attitude
* Culturally sensitive
* Can work independently, across time-zones, in a very distributed company
* Has a natural understanding and/or experience from the political arena of an operator/vendor
* Ability to get along with different types of people - both managers and engineers
* A naturally creative and lateral thinker who can strategize within a team
What’s on offer:
Competitive salary commensurate with technical experience
Company Pension
Life, Private Medical and Income Protection Insurance
Business Mileage