Undergraduate Placement Year - IT Support Intern

Join our CI department and aid them in supporting the business with all things IT! The responsbilities of your role will include, but are not limited to:

* Provide Consulting and customer care

* Support field Service solutions / applications

* User administration

* Provide customer support solutions

* Support customer support applications

* Run drop in sessions

* Installing and setting up hardware and software

* Resolving customers' IT problems via telephone, remote control or in person

* Maintaining asset register records

* Assisting in the roll out of new IT procedures

* Prioritising daily and other workload to ensure that any outstanding issues are resolved or escalated

* To take agreed responsibility for specified areas on IT Support functions and technical issues as agreed, including the introduction of new technologies into the department and the Bosch Group

* To create and maintain a documented technical knowledge base.

You will also be a key support to our Worcester Contact Centre, answering inbound phone calls. This will allow you to develop and enhance your communication skills for the future